Privacy Policy

Welcome to StrataFlow ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, and business details
• Customer Data: Information about your customers, leads, and jobs that you input into our system
• Communication Data: Emails, messages, and other communications you send through our platform
• Payment Information: Billing details processed securely through Stripe
• Usage Data: Information about how you use our service, including log data and analytics

Important: StrataFlow is a business management tool designed for service businesses to manage their customer relationships. If you are a business using StrataFlow, you are the data controller for any customer or lead information you enter into our system.

As a business user of StrataFlow, you are responsible for:

• Obtaining Proper Consent: You must obtain appropriate consent from your customers and leads before collecting, storing, and processing their personal information in StrataFlow
• Compliance with Privacy Laws: You must comply with all applicable privacy laws and regulations (such as GDPR, CCPA, or other local privacy laws) when collecting and managing customer data
• Providing Privacy Notices: You must provide your customers with clear information about how their data will be used, stored, and protected
• Honoring Data Rights: You must honor your customers' rights to access, correct, delete, or export their personal information
• Data Accuracy: You are responsible for ensuring the accuracy and legitimacy of all customer data you enter into StrataFlow

StrataFlow acts as a data processor for customer information you enter into our system. We process this data on your behalf according to your instructions and in accordance with this Privacy Policy. However, you remain responsible for ensuring you have the legal right to collect and process your customers' personal information.

If your personal information has been entered into StrataFlow by a business:

You have the right to access, correct, or delete your personal information. Since StrataFlow processes your data on behalf of the business that collected it, you should contact that business directly to exercise your data rights.

How to request data deletion or access:

• Contact the Business Directly: Reach out to the business that collected your information (the business you interacted with) and request that they delete or provide access to your data
• Contact StrataFlow: If you cannot reach the business or need assistance, you can contact us at mystrataflow@gmail.com with your request. We will work with the business to facilitate your data rights
• What We Need: Please provide your name, contact information, and the name of the business that collected your data so we can locate your information
• Response Time: We will respond to your request within 30 days and work with the business to fulfill your data rights

Your Rights Include:

• Right to Access: Request a copy of your personal information
• Right to Correction: Request corrections to inaccurate information
• Right to Deletion: Request permanent deletion of your personal information
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to certain processing of your data

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new features and functionality for our platform
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition
• With Your Consent: When you direct us to share information

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

As a business account holder, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing
• Export your data in a portable format

To exercise these rights, please contact us at mystrataflow@gmail.com

We use cookies and similar tracking technologies to collect and track information about your use of our service. You can control cookies through your browser settings.

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy, please contact us at:

Email: mystrataflow@gmail.com
Phone: (502) 794-8640
Address: StrataFlow, Louisville, KY